Our brief:

In July 2004, PinT were invited to join a competitive tender to provide “General Skills Training” for a public sector organisation.

The client's stated need:

The selection criteria we had to meet were Quality, Skills, Resources, Flexibility and Responsiveness.

What we did:

We researched the client’s business and development needs and submitted creative proposals to deal with some of their local and national issues, both according to the local situation and to 3 key government reports which we studied carefully.

How it went:

We were shortlisted to make a presentation; then to successfully deliver a day’s demonstration training with a selected group of employees; references were taken up. The client felt we showed we understood which management skills needed to be developed in order to run an efficient commercial operation within a ministerial framework. Our procedures met their quality standards; they enjoyed and heard testimony to our training skills; our people and material resources assured them they could rely on us; our creative proposal to cover every part of their general catalogue demonstrated our flexibility; our meeting of every deadline and ability to fit in with their schedule coupled with our internal appointment of a key responsible as their dedicated point of contact showed how smoothly we responded to all issues. A contract was duly signed. The first six courses have proved a real success and we are in discussions with the client on increasing the number of titles in their training catalogue.

Our resources at your disposal:

In this project, we have successfully adapted and transferred management concepts and tools from the private to the public sector. We have shown insight into how to tailor the delivery of would-be standard courses to specially suit employees working in the public sector.