What else is on offer?

We do not run open courses here at PinT, although we often receive single-client closed groups at our training centre in York. Nor do we normally offer off-the-shelf courses.

However, we have an enormous amount of data and materials from past training experiences. When a client asks for a given title, we often have experience in the area as a starting point to save on the expense of research and materials production. For some core courses, standard content can be agreed. In delivery, we always adapt the training room experience to the client company needs and the participants themselves feel the course was made for them.

We have tried to capture the generic essence of some of the courses we have taught over the years for ease of reference. A pdf file is downloadable here with outlines of Core, Management and Leadership and Sales and Marketing courses. There are many more examples in our files. Just contact us if you can’t see something you’re looking for.

Core

• Business Writing - the tools needed to plan, write and review business documents effectively.


• Communication Skills - focuses on the factors involved in communicating our messages, both verbal and non-verbal and also understanding of others and an awareness of self and the importance of assertive language.


• Consultancy Skills - infomation-gathering, active listening and good questioning techniques.


• Corporate Culture - what corporate culture is and how it works as well as the ability to use this culture to support any changes rather than considering it to be major barrier to change.


• Culture Change - the principal methods for studying culture and change, assessing an organisation’s readiness for change, collaborating with others to successfully implement and monitor planned changes, identifying and managing resistance to a change process, and evaluating and revising corporate values and strategic objectives.


• Customer Satisfaction - what Customer Satisfaction really is, what the benefits are and the dangers of getting it wrong, how to develop a Customer Satisfaction model and how to develop your own skills in dealing with customers.


• Dealing With Change - core skills for handling of change issues involving corporate strategy, work tasks and personnel.


• Dealing With Others - how to adopt a confident, professional and appropriate behaviour style when faced with difficult people; how to construct positive working relationships with colleagues and peers.


• Effective Influencing - understanding ways of influencing people and choosing the most effective personal styles; use of rapport-building and active listening skills to improve communication.


• Interpersonal Skills - the fundamental aspects of working in teams, team dynamics, team roles and the importance of diversity.


• Managing Self - handling of difficult situations, involving feedback, motivation and conflict resolution.


• Managing Workload - setting priorities, dealing with timewasters, saying no, dealing with interruptions and effective meetings.


• Maximising Cultural Diversity - develop interpersonal, intercultural communications and interaction skills necessary for international companies.


• Meetings and Teamwork - designed to enable participants to make more impact at meetings and make sure their contributions are relevant. Tied to this is the whole question of teamwork and motivating team members as well as understanding the factors that are involved in achieving high performance.


• Negotiation Skills - is to produce more responsive, more productive negotiators who understand other people, their interests and expectations as well as objectives.


• Open Thinking and Learning - techniques which increase the ability to think coherently and learn effectively.


• Personal Effectiveness - using strengths and weaknesses to one's advantage; using techniques to deal more effectively with stressful situations.


• Presentation Skills (Basic) - focuses on giving participants the confidence to use the skills and practical tools required when preparing and delivering business presentations.


• Presentation Skills (Advanced) - preparing effective and convincing presentations for a range of situations; getting the messages across confidently and effectively to a variety of audiences; designing and delivering effective presentations for challenging situations.


• Problem Solving and Decision Making - techniques to deal with problems within a structure and be able to make decisions more effectively and with more confidence.


• Project Planning - understanding the key features of project planning and management; identifying and controlling key risk areas within projects; creating and using a variety of charts and tools to plan and control projects.


• Report Writing (Basic) - to enable employees to write basic reports that are clear and concise and have a logical structure, which is easy to follow.


• Report Writing (Advanced) - learning new techniques and getting tips on how to get the point across succinctly and with style.


• Strategic Lateral Thinking and Planning - think “outside the box”; appreciate the benefits of thinking in this way; apply this mode of planning to company strategy; plan for “What if …?” scenarios with greater success.


• Time Managment - to enable employees to make more profitable use of their time, taking into account their business goals and emphasis on quality.


• Train the Trainer - design and deliver training programmes with increased skills and confidence; incorporate a wide range of stimulating techniques and activities in your training; understand the essentials of learning theory and behaviour.


• Working With Others - Understand the fundamental aspects of working in teams, team dynamics, team roles and the importance of diversity.

Management and Leadership

• Appraising, Counselling, Coaching and Mentoring - how to effectively coach others to improve individual performances; what a mentor is and how structuring a mentoring programme gives benefits to the organisation and the individuals involved.


• Effective Interviewing - why we interview, and the importance of making the right selection decision; preparing a person specification from the relevant job description by identifying key job-related competencies.


• Effective Manager Skills - improve handling of difficult situations, involving motivation, coaching, giving feedback, appraisals, delegation and teamwork.


• Executive Change Master - a coherent understanding about the process of change; understand how systems work to effect and to hinder change; persuade other members of the workforce to buy in to the benefits of change.


• Leadership - handling of leadership issues including visioning, motivating others, coaching, conflict resolution, delegating and team development.


• Measuring Training Effectiveness - variety of different tools to measure the effectiveness of training.


• Performance Management - the aims of performance management; acceptable standards of performance; establishing SMART objectives; effective performance appraisals.


• Remote Managing - to develop new skills in managing others from a distance by using effective management tools.


• Strategic Leadership - formulating a coherent plan in line with company strategy and goals; introducing change and persuading others to accept it; monitoring and analysing the effectiveness of the plan.


• Supervisory Skills - skills and techniques required by supervisors; focussing on getting things done in the day-to-day implementation of the organisation’s strategy.


• World Class Leadership - the difference between a leader and a manager; identifying abilities and shortcomings as a leader; establishing clear targets to improve performances as a leader in the KPC of the future.

Sales and Marketing

• 'Hunting' for New Business - tools and techniques for acquiring new profitable accounts.


• Growing Your Business with Existing Customers - tools and techniques for effective key-account management, lifetime values realisation and convincing customer care.


• Consultative Selling - tools and techniques for delivering key benefits backed up with a validated business justification.


• Retail Selling - knowledge and techniques for ensuring maximum sales in situations where the customer comes to your location to buy.


• Sales Management - tools, techniques and skills to improve your management and leadership of your sales team.